Sizing questions, orders and returns all come to one inbox and one phone number. We are an online-only retailer and do not operate a customer-facing showroom, so there is nothing to try on before ordering. The address here is our business and order fulfilment address.

How to reach us

What to send

• Sizing questions — the measurements of a garment you already own that fits: chest across, or waist and inside leg, taken flat on a table. We can help you compare those against the specifications listed. Do not send us your body measurements and expect a size back; garment cuts vary too much between makers for that to be reliable.
• Order questions — the Order ID and the email address used at checkout.
• Return — the Order ID and which item, within 10 days of delivery, with the garment unworn and tags attached.
• Damaged or incomplete parcel — photographs of the parcel and contents within 48 hours. An unboxing video may also help us assess the issue.

What we cannot do

We cannot alter, hem or personalise a garment, source a size or colour we do not stock, or guarantee that a shade on your screen matches the cloth in hand. If a listing is missing a measurement you need, ask and we will check the packaging before you order.

Complaints

Email [email protected] with Complaint in the subject line and the Order ID in the message. Complaints are handled directly by the person responsible for operating Royal Men's Wear. We have not appointed a separate named officer for this.